Legal Notice

Last Updated: 29 October 2026

1. Business Information

Registered Business Name: Nouraya

Business Structure: Sole Proprietorship

Proprietor's Full Legal Name: Osheen Alam

Business Address:
80 Fit Road, Ashoka Garden,
Bhopal, Madhya Pradesh – 462023, India

Website: https://nouraya.in

Email: contact@nouraya.in

Phone / WhatsApp: +91 62699 78399

2. About Nouraya

Nouraya is an Indian women's ethnic-wear brand based in Bhopal, Madhya Pradesh.

We offer a thoughtfully curated collection of pure cotton Kurtis, Anarkali Sets, Kurta Sets, Co-ord Sets, and everyday ethnic wear.

Our mission is to bring together comfort, timeless elegance, and beautiful everyday fashion.

3. Website Ownership & Intellectual Property

The website nouraya.in is owned and operated by Nouraya, a sole proprietorship represented by Osheen Alam.

All original website content, including logos, branding, product photography, descriptions, designs, and graphics, belongs to Nouraya or is used with appropriate authorization.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited except where permitted by applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, fabric details, pricing, images, and size information are accurate.

Slight colour variations may occur due to lighting conditions, photography, and individual screen settings.

Customers are encouraged to review product descriptions, size charts, and applicable store policies before placing an order.

5. Customer Support & Grievance Redressal

We are committed to addressing customer concerns fairly and promptly.

Grievance Officer: Osheen Alam

Designation: Proprietor & Grievance Officer – Nouraya

Email: contact@nouraya.in

Phone / WhatsApp: +91 62699 78399

Business Address:
80 Fit Road, Ashoka Garden,
Bhopal, Madhya Pradesh – 462023, India

Customer Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Consumer complaints will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable consumer protection requirements.

6. Shipping, Returns & Exchanges

Orders are generally dispatched within approximately 48 hours of order confirmation.

Estimated delivery time is 5–7 working days from order confirmation, subject to location, courier availability, and unforeseen circumstances.

Eligible size-related exchange requests can be submitted within 3 days of delivery.

Approved size-related returns may be resolved through product exchange or Nouraya Store Credit.

For damaged, defective, or incorrectly supplied products, appropriate remedies will be provided in accordance with applicable consumer protection laws.

Please refer to our Shipping Policy and Return, Exchange & Refund Policy for complete details.

7. Privacy & Data Protection

Customer information collected through our website is handled in accordance with our published Privacy Policy and applicable Indian data protection laws.

For more information, please refer to our Privacy Policy available on nouraya.in.

8. Applicable Law

This website is operated in India and is governed by applicable Indian laws, including relevant consumer protection and e-commerce regulations.

Nothing in this Legal Notice restricts any statutory consumer rights or remedies.

9. Contact Information

For business inquiries, customer assistance, order-related questions, or complaints, please contact:

Nouraya
80 Fit Road, Ashoka Garden,
Bhopal, Madhya Pradesh – 462023, India

Email: contact@nouraya.in
Phone / WhatsApp: +91 62699 78399
Website: https://nouraya.in

Nouraya — Comfort Meets Indian Elegance.