Privacy Policy

Last Updated: 3 October 2026

At Nouraya, we value your privacy and are committed to protecting the personal information you share with us while visiting or shopping from our website, nouraya.in.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

  • Your name
  • Email address
  • Mobile number
  • Billing and shipping address
  • PIN code
  • Order and purchase details
  • Payment-related information
  • IP address
  • Browser and device information
  • Website activity, including pages viewed and products browsed
  • Messages or information you provide through email, WhatsApp, Instagram, or customer support

Payment information may be processed directly by third-party payment providers. Nouraya may not directly store your complete debit card, credit card, UPI, or banking credentials.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Provide customer support
  • Process returns, exchanges, refunds, or cancellations where applicable
  • Communicate with you regarding your order
  • Verify or prevent fraudulent or suspicious transactions
  • Improve our website and shopping experience
  • Understand customer preferences and website usage
  • Measure advertising and marketing performance
  • Send promotional communications where permitted
  • Comply with applicable legal, accounting, taxation, and regulatory requirements

Shopify

Our online store is hosted through Shopify, which provides us with the e-commerce platform used to sell our products and services.

When you use our website, certain personal information may be processed by Shopify and its service providers as necessary to operate the store, checkout, and related services.

Payment Processing

We may use third-party payment gateways and payment service providers to process online payments.

These service providers may collect information necessary to complete your transaction according to their own privacy and security policies.

We recommend reviewing the privacy policies of the payment providers displayed during checkout.

Cash on Delivery

Where Cash on Delivery (COD) is available, your name, phone number, address, and relevant order details may be shared with our courier or logistics partners for delivery and payment collection.

Shipping and Delivery Partners

To fulfil and deliver your order, we may share necessary customer information with courier and logistics partners.

This may include:

  • Customer name
  • Phone number
  • Shipping address
  • PIN code
  • Order details
  • COD amount, where applicable

This information is shared only as reasonably necessary for processing and delivering your order.

Marketing Communications

If you subscribe to our marketing communications or provide the required consent, we may send you information relating to:

  • New product launches
  • Offers and promotions
  • Sales
  • Restocks
  • Brand updates

You may unsubscribe from promotional emails using the unsubscribe option included in the communication.

For WhatsApp, SMS, or similar promotional communication, you may contact us and request to stop receiving marketing messages.

Transactional communications relating to an active order may still be sent when necessary.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember customer preferences
  • Improve the shopping experience
  • Analyse website traffic and usage
  • Measure advertising performance
  • Provide relevant marketing and advertising

Third-party services used on our website, including Shopify, analytics platforms, advertising platforms, and payment providers, may also use cookies or similar technologies.

You may control or disable cookies through your browser settings and any cookie management tools available on our website.

Analytics and Advertising

We may use advertising and analytics platforms such as Meta, Google, Shopify, or similar service providers.

These platforms may process information about your interaction with our website, including:

  • Pages viewed
  • Products browsed
  • Purchases
  • Device information
  • Advertising interactions

This information may help us understand customer behaviour, improve our website, and measure the effectiveness of our advertising.

Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and logistics companies
  • Website service providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer support service providers
  • Professional advisers
  • Government, regulatory, or legal authorities where required by law

Third-party providers may process your information in accordance with their own privacy policies and terms.

Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

  • Order fulfilment
  • Customer support
  • Accounting
  • Tax compliance
  • Fraud prevention
  • Resolving disputes
  • Legal or regulatory requirements

Information that is no longer required may be deleted or anonymised where appropriate.

Data Security

We take reasonable precautions to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Subject to applicable law, you may contact us to request:

  • Access to certain personal information we hold about you
  • Correction of inaccurate information
  • Updating of your personal information
  • Deletion of personal information where applicable
  • Withdrawal of marketing consent
  • Assistance with a privacy-related concern

We may need to retain certain information where required for legal, tax, fraud-prevention, contractual, or legitimate business purposes.

Children's Privacy

Our website is intended for customers who are legally able to make purchases or who use the website with the supervision and consent of a parent or guardian.

We do not knowingly intend to collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites, applications, or social media platforms.

Nouraya is not responsible for the privacy practices, security, or content of those third-party services.

We recommend reviewing their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Nouraya
Website: nouraya.in
Email: contact@nouraya.in
WhatsApp / Business Contact: +91 62699 78399
Address: 80 Fit Road, Ashoka Garden, Bhopal, Madhya Pradesh – 462023, India